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Shipping and Return Policy

1. Shipping & Handling

  • Rolled for Safety: To ensure the safety of large-scale works and reduce shipping costs, all paintings 24"x36" and over are removed from their wooden stretchers and shipped rolled in a protective tube.

  • Restretching: Upon arrival, the canvas will need to be professionally restretched. Take it to your local frame shop, I do not recommend doing it yourself! 

  • Processing Time: Please allow 2-5 business days for the painting to be carefully taken off of the stretchers and packaged for shipping.
     

2. Delivery Estimates

  • Domestic: 5–10 business days.

  • International: 14–21 business days.

  • Tracking: You will receive a tracking number via email as soon as your tube is scanned by the carrier.
     

3. Customs & Import Taxes

  • Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
     

4. Returns & Damages

  • Return Policy: Because of the delicate nature of shipping large original art, all sales are final. However, I want you to love your piece—if you have any concerns, please contact me within 48 hours of delivery.

  • Damage in Transit: In the rare event that a tube arrives damaged, please take photos of the outside of the tube before opening it. Contact me immediately with photos of the packaging and the canvas.

Artwork by Donna

©2022 by MAESTRA ARTWORKS.

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